LoongBuy Dispute Guide: How to Submit a Ticket for QC Issues or Damaged Items

Purchasing through an agent should be secure and reliable. But what happens when your Quality Check (QC) photos reveal a problem, or your item arrives damaged? LoongBuy's dispute system is designed to protect your purchase.

When Should You Open a Dispute Ticket?

You are eligible to file a dispute in these primary situations:

Failed QC Inspection:
Damaged Goods:
Missing Items or Accessories:

Important: Act promptly. Disputes must be filed soon after the QC photos are uploaded or the issue is identified at the warehouse.

Step-by-Step: How to Submit Your Dispute Ticket

Step 1: Access the Dispute System

Log into your LoongBuy account. Go to "My Orders""Apply for Refund/Return""Dispute"

Step 2: Fill Out the Ticket Form Accurately

Provide clear and specific information:

Reason for Dispute:
Detailed Description:
Your Request:

Step 3: Upload Compelling Evidence (The Most Critical Step)

Strong evidence is key to a successful dispute. You must provide:

QC Photo Evidence:circle or mark the problematic areas
Screenshot of Original Listing:
Chat Logs (if applicable):

Tip:

Step 4: Submit and Monitor Your Case

After submitting, you will receive a Ticket Number. Use this to track the progress in the "My Disputes"

What Happens After Submission?

Investigation:
Proposal & Negotiation:
Resolution:

Pro Tips for a Successful Dispute

Be Detailed and Factual:
Respond Promptly:
Understand Policy Limits:
Communicate Politely:

By following this guide and providing solid evidence, you empower LoongBuy's team to effectively advocate on your behalf with the seller. Their dispute system is a powerful tool to ensure you only pay for items that meet your standards.

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